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fay plummer

shared this question
2 years ago

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Rail Europe

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Unable to book tickets within Europe from Australia

I have purchased a Eurail Select 3 country pass however I am unable to book any tickets. I keep getting a message saying it is too early to book and to set up an email notification. I have been receiving these email notifications since May 11 2017 stating that tickets are now available to book on the dates requested. However, when I try to book the tickets I still receive the 1st message.

Is there any way someone from Eurail is able to make these bookings for me? If not this Eurail pass does not appear to work from within Australia and is a waste of money.

Please advise what I can do, I am waiting,waiting.waiting on the phone for someone to answer my call but that does not seem to work either. Hopefully an email gets better attention.

Thank You

Official Answer
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Rail Europe Posted 2 years ago

Hello Fay,

Thanks for the question.

May I know the sectors you are trying to purchase seat reservations for along with your travel date for each sector so that I can check and assist you better.

Also, may I know the countries selected in your Pass.

Awaiting your reply!!!

Best Regards,

Leora, Rail Europe Travel Expert.

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Comments (4)

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27

Hi Leora

Here are the details.

I have a Eurail Three Country Select Pass (Benelux-France-Spain)

I am currently trying to book the following trips at the moment;

Barcelona to Valencia 09/08/2017

Valencia to Madrid 13/08/2017

I have a number of other bookings to do, but until I get something working I am not going to attempt the rest.

Thanx

Fay

photo Travel Expert
26

Hello Fay,

Thanks for your reply.

Kindly drop an email at “contact-us@raileurope.com.au” and our team will check if Offline booking can be done for your sector depending on availability.

Hope this helps!!!

Best Regards,

Leora, Rail Europe Travel Expert.

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27

Rail Europe wrote:

Hello Fay,

Thanks for your reply.

Kindly drop an email at “contact-us@raileurope.com.au” and our team will check if Offline booking can be done for your sector depending on availability.

Hope this helps!!!

Best Regards,

Leora, Rail Europe Travel Expert.

Thank You I will give that a try.

photo Travel Expert
29

Hello Fay,

Thanks for your reply.

Always happy to help!!!

Best Regards,

Leora, Rail Europe Travel Expert.

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